Give every employee an automated IT helpdesk for Windows and Microsoft 365.
per managed user, per month
Billed monthly
AUD, excluding GST
What counts as a managed user?Sign up through the Billing Dashboard to take the 30-day trial, or book a 30-minute Founder Call.
The minimum is one managed user. There is no published upper limit.
People describe the problem in plain English. KoalaFix investigates what is happening on their Windows PC and across Microsoft 365, applies safe fixes and explains the result.
Already have an MSP? Keep them. KoalaFix handles supported, repeatable Windows and Microsoft 365 issues, while people remain responsible for onsite work, hardware, networking, infrastructure, strategy and custom projects.
The price buys software, not a person. KoalaFix does not include guaranteed human IT support, consulting or response times.
Every company gets the same 30-day trial, whether it arrives through this website or a call. It needs no card and never turns into a paid subscription unless someone enters card details.
Sign up through the Billing Dashboard, or book a 30-minute Founder Call and activate on the call.
Install KoalaFix, choose your managed users and run it against real problems for 30 days.
Enter card details for monthly or annual billing to keep KoalaFix going. Do nothing and access ends when the trial does.
No card is needed to start the trial, at any number of managed users.
The first twenty-five companies we onboard get a founding rate, in blocks of five. The first five run KoalaFix free for six months, for up to twenty managed users, with no card and no subscription.
The price is the same at any size: A$39 per managed user per month, or A$374.40 per managed user per year paid upfront. The minimum is one managed user and there is no published upper limit.
The essentials on users, billing, trials and support.
A managed user is an enabled person whose Microsoft 365 identity or Windows device KoalaFix may diagnose or fix. Named people count individually, not by device. A shared device with no named owner counts once, when it is explicitly covered. Someone who has left stops counting once their account is disabled. Service accounts count only if you ask for them. One KoalaFix workspace covers one Microsoft tenant.
A$39 per managed user per month, or A$374.40 per managed user per year paid upfront, which is 20% below twelve monthly payments. The minimum is one managed user and there is no published upper limit. All prices are in Australian dollars, excluding GST.
Every company gets 30 days free, whether it arrives through this website or a call. The trial needs no card and never turns into a paid subscription unless someone enters card details. Sign up through the Billing Dashboard to take the trial, then enter card details for monthly or annual billing to keep KoalaFix going when the trial ends.
Adding seats takes effect immediately once paid. Reassigning a seat from one person to another is free. Reducing seats takes effect at the next renewal, with no mid-term refund. You see the exact amount due now, the resulting number of seats and the next renewal cost before you confirm.
Yes. Monthly to annual takes effect at your next monthly renewal. Annual to monthly takes effect at your annual renewal.
You keep full service for seven calendar days, with up to three further attempts and a notice each time. After seven days KoalaFix suspends the agent and the user tools, but you keep sign-in, the billing dashboard, your invoices and all your data. Paying restores everything automatically. If a first payment fails, the service never starts.
Cancellation takes effect at the end of the period you have paid for. Your account, invoices and data remain, and no billing event deletes your data. Coming back later means a fresh agreement at the price applying then.
No. The price buys software, not a person. KoalaFix automates repeatable Windows and Microsoft 365 support issues, and does not include guaranteed human IT support, consulting or response times.
Published Australian guides commonly place managed IT support in the low hundreds of dollars per user each month, depending on scope. See our sourced KoalaFix vs MSP cost comparison for the current ranges and what each option includes.