Microsoft OneDrive
Files that won’t sync.
Stuck uploads, paused syncing and files that never arrive on the other machine.
OneDrive sync helpIT solved instantly.
KoalaFix fixes everyday Windows and Microsoft 365 IT issues. Describe the problem, approve the change and get back to work.
KoalaFix takes it from help to fixed
A team member describes a printer problem. KoalaFix checks the connection and finds six stuck print jobs.
The software you use.
The problems you know.
From files that won’t sync to a printer that won’t print, KoalaFix helps with the everyday IT problems that interrupt your team.
Microsoft Teams
The meeting can’t start.
Startup crashes, sign-in loops, and cameras or microphones that stop working before a meeting.
Teams help
Microsoft Outlook
Email has stopped working.
Repeated password prompts, connection problems and mail that is stuck waiting to send.
Outlook help
Microsoft SharePoint
The file is hard to find.
Moved or renamed files, local sync problems, and documents spread across SharePoint and OneDrive.
SharePoint file help
Microsoft 365 accounts
Sign-in is getting in the way.
Password resets, locked accounts and help with multi-factor authentication, within your organisation’s permissions.
Account help
Windows
The printer. The sound. The rest.
Stuck print jobs, sound and microphone problems, Windows settings and a PC that has slowed down.
Windows fixesDescribe what’s wrong. KoalaFix checks the cause, asks for approval and shows what changed.
See what KoalaFix can fixGet your device
back to its best.
From a stuck print queue to a microphone not working, KoalaFix gets everyday Windows problems out of your way.
- Printing & peripherals
- Sound & microphone
- Camera
- PC performance
- Windows settings
Keep your everyday
apps working.
Email, meetings and files should keep work moving. KoalaFix sorts out everyday app issues so you can carry on.
- Outlook & email
- Microsoft Teams
- OneDrive sync
- SharePoint files
- Passwords
Help shape what’s next.
We’re selecting five companies to work closely with our founders, test KoalaFix in everyday work and help shape its development through honest feedback.
Selected companies receive six months of complimentary access for up to 30 people. Talk with Oliver about your team and how you could take part. We’ll confirm the fit and terms in writing before you join.
Explore the programSelection is based on fit and participation.
Frequently asked questions
Who is KoalaFix built for?
KoalaFix is for teams that use Windows and Microsoft 365. It helps resolve the everyday issues that interrupt your work.
What can KoalaFix access or change?
Access depends on the signed-in user and the permissions your organisation has granted. Actions are checked before they run, and actions requiring approval pause for confirmation. Read the permissions and data details.
Can we keep our existing IT provider?
Yes. KoalaFix handles supported everyday Windows and Microsoft 365 issues. Your IT team or provider remains available for hardware, infrastructure and work that needs a person.
What if KoalaFix cannot fix something?
Report it to our team. We use your feedback to build new fixes and expand what KoalaFix can handle, starting with the issues that matter to you.
How do we start a trial?
Create your KoalaFix account, start your 30-day free trial for up to 30 people, and install the Windows app. No credit card required. Add a card any time before the trial ends to keep going. Your Microsoft 365 administrator may need to approve permissions for your organisation. Start your free trial.
Your team has
better things to do.
Give them a way past everyday IT problems.