You don't buy anything on this page. Download KoalaFix, create your account, and you're on a free 30-day Pilot right away — then choose Pilot, Starter, Growth or Enterprise inside the app. Questions about trial length or Enterprise? Book a call.
Every plan gets the full product. The differences are seat count, free-trial length, founder contact, feature requests, and support response time.
| Starter | Growth | Enterprise | |
|---|---|---|---|
| Billing | |||
| Price per month (AUD, + GST) | $127 | $247 | $797 |
| Seats included | Up to 5 | Up to 20 | Unlimited |
| Effective per-seat cost | ~$25.40 | ~$12.35 | n/a |
| Free trial | 14 days | 14 days | – |
| What's included (every plan) | |||
| Windows desktop app (signed .exe) | |||
| On-demand chat fixes | |||
| Background auto-remediation (every 15 min) | |||
| Three-tier command-safety classifier | |||
| Full Microsoft 365 integration (OneDrive, SharePoint, Outlook, Teams) | |||
| Microsoft Graph delegated actions (passwords, licences, groups) | |||
| Intune device compliance & remediation | |||
| Exchange admin (shared mailboxes, rules, OOO) | |||
| Admin dashboard (usage, devices, tickets) | |||
| Guided onboarding call | |||
| Support & founder access | |||
| Email support | Next business day | Same business day | Same business day |
| Monthly check-in call with the founders | – | ||
| Direct line to the founders (Slack, WhatsApp, phone) | – | – | |
| Feature requests on our roadmap | – | – | |
The answers we'd want before buying something like KoalaFix. If we've missed yours, email support@koalafix.com.
One active user on your M365 tenant. Shared mailboxes, service accounts, and guests don't count. Seats free up immediately when someone leaves.
No. Flat monthly price per tier, and we cover AI usage costs. If your team's usage spikes, your bill doesn't.
No overage fees. We email the admin to confirm an upgrade. Until accepted, new seats see a "seat limit reached" message at sign-in. Existing seats keep working.
First automatic fixes within day one: OneDrive sync, printer, Teams login. Fewer interruptions on your calendar becomes noticeable within the first month.
Yes. Just email support. Upgrades are immediate with prorated credit; downgrades and cancellations take effect at the end of the current billing month.
AUD, GST exclusive. Australian customers pay 10% GST on top; invoices carry our ABN (99 696 245 959) and are BAS-ready. Non-AU customers get invoices in AUD with no GST.
Supabase Postgres in Sydney (ap-southeast-2). AWS handles routing. Full details on the security page.
Not yet. If you run an MSP and want to resell KoalaFix, email support and we'll talk partner billing.