One address reaches the people who build KoalaFix. Write to it the way you would brief a colleague: what you were doing, what you expected, what happened instead.
KoalaFix Pty Ltd (ABN 99 696 245 959) · 425 Smith Street, Fitzroy VIC 3065 · support@koalafix.com
1 · Email us.
Send it from the address you sign in with, so we can find your account without asking.
This covers everything about KoalaFix: the check-ins and shared memory your AI assistants use through mcp.koalafix.com. Most first questions have a short answer in Help: connecting each assistant, inviting your team, what is shared and what stays private.
2 · What to include.
A good first email saves a round trip. Please tell us:
- the email address you sign in with, and the name of your workspace;
- which assistant you were using (Claude, ChatGPT, Claude Code, Codex, Cursor, Gemini CLI, OpenCode or GitHub Copilot) and how you connected it;
- what you asked it to do, what you expected, and what happened, with the exact error text if there was one;
- roughly when it happened, with your time zone; and
- a screenshot if the problem is on a page.
Never send a token, password or API key. We will never ask for one. If you pasted one somewhere by mistake, revoke it in the dashboard first, then tell us.
3 · When we reply.
Support hours are 9 am to 5 pm Sydney time, Monday to Friday. We aim to reply within 1 to 3 business days, and sooner when nobody on your team can reach their memory.
Security reports go to the same address, and we acknowledge them within 3 business days. See Security.
4 · Common requests.
I can't get in
Work through I can't sign in first. If an invite link still fails, tell us the link's first few characters and the address you signed in with.
Delete my data or my account
Follow Delete your account or a workspace or Delete a note. For anything you can't do yourself there, email us from your sign-in address and we will do it and confirm in writing. The Privacy Policy explains what is deleted and when.
Remove someone from our workspace
A workspace admin can remove a member on the dashboard's Members page; see Remove someone or leave a workspace. If you need a person shut out of every workspace at once, email us.
Billing
Basic is free and Premium costs US$15 a seat a month; Plans and billing covers the trial, seats and cancelling. Billing questions go to the same address.
5 · Security and privacy.
To report a vulnerability, follow our Vulnerability Disclosure Policy and security.txt. For privacy questions or complaints, read the Privacy Policy; the same address handles them.