The third parties that process personal data to help us deliver KoalaFix. This page is the canonical, up-to-date list. It's referenced by our Privacy Policy and DPA.
| Subprocessor | Purpose | Location |
|---|---|---|
| Supabase | Data hosting, database, and infrastructure | Sydney, Australia (ap-southeast-2) |
| Anthropic, PBC | Primary AI/LLM processing of conversation content | United States |
| OpenAI, L.L.C. | Fallback AI/LLM processing when Anthropic is unavailable | United States |
| Stripe | Payment processing | United States / Australia |
| Microsoft | Graph API access (only if a Microsoft 365 account is connected) | Per your Microsoft 365 region |
| Amazon Web Services, Inc. | Application server hosting (the KoalaFix API) and software-download delivery (CloudFront CDN) | Australia and global edge locations |
| Brevo | Transactional email (account confirmation and rollout invitations) | European Union |
| Cloudflare, Inc. | Website hosting and content delivery, and website tag management (Zaraz) for koalafix.com visitors | Global edge locations |
We give at least 30 days' notice of any change to this list. Notification goes to the account administrator on file by email, and this page is updated to reflect the pending change. During that 30-day window you may object on reasonable data-protection grounds. If we can't resolve the objection, you may terminate the affected part of the Service.
Email support@koalafix.com. We respond within 7 days.